|Mahnung||Größe kann 3cm / 1,5 Zoll Ungenauigkeit durch Handmaß sein. Bitte wählen Sie die Größe nach den Größenangaben, nicht die Größe, die Sie verwendet haben, um zu kaufen.|
Quality problems (DOA)
If the item arrived broken, damaged or with defects, please contact us within 3 days from the delivery date and then follow the instructions shown in our 3 Days Product Guarantee.
Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
Received the wrong item
1) Exchange it for the new correct item;
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
Color does not match
The precise color of the items may vary depending on the specific computer screen, the settings and the lighting conditions. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item in the wrong color you can follow the same procedure as detailed in the section above “Received the wrong item“.
When you order from Banggood.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to tarvel from our warehouse to your destination.
Banggood.com offers four different international shipping methods:
|Shipping from Chinese Warehouse|
|Airmail and register airmail||Area||time|
|United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom||7-20 business days|
|Australia,New Zealand,Singapore||7-25 business days|
|Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||7-25 business days|
|Russia||10-30 business days|
|Brazil, Mexico||15-35 business days|
|Other countries||7-25 business days|
|Priority Direct Mail||Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Spain, Sweden||7-12 business days|
|United States, United Kingdom||7-12 business days|
|Australia||6-9 business days|
|Japan Direct Mail||Japan||5-8 business days|
|SAGAWA Direct Mail||Japan||5-8 business days|
|South Korea Direct Mail||Korea||8-13 business days|
|Middle East Direct Mail||Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman||10-15 business days|
|ARAMEX Direct Mail||United Arab Emirates, India, Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey||5-10 business days|
|EMS||7-15 business days to worldwide|
|Expedited Shipping||5-8 business days to worldwide|
NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.
*Expedited shipping can not be used for PO Box addresses
|Shipping From Local Warehouses|
|EU Warehouses||UK: usually 3-6 business days|
Other EU countries: usually 7-10 business days
|US Warehouses||USA: usually 3-6 business days |
Other American countries: usually 7-10 business days
Shipping from your local warehouse is significantly faster. Some charges may apply.
In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!
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